Most landscape companies make their process invisible. We make ours transparent. Here's exactly what happens from the moment you call us to the moment we walk off your property — for every service we offer.
You call, text, or email. We respond within a few hours. Site visit typically within 3–5 days.
We measure mowable square footage, identify edge work, obstacles, and access. Written quote within 24–48 hours.
Approved quotes start within a week. We email your full schedule (weekly day + arrival window).
Same crew, same day, 30–60 minutes on-site. Mowing, edge trimming, blow-down, optional bagging. Season program billing.
We text if rain delays. Mid-season check-in (early August). End-of-season recap when programs wrap.
Quick text in early April to confirm your next-season program — no auto-renew, no surprises.
We bring physical paver samples to your property so you can see real colors and textures in your own light.
Measure, show samples, discuss patterns, sketch concepts. Identify complications — slope, drainage, access, removal of existing surfaces.
Itemized: paver style + quantity, base prep, edge restraint, polymeric sand, removal, drainage, and clean-up.
25% deposit for projects over $5,000. Lead time 2–4 weeks during peak season.
Crew on-site at 7:30 AM. Tarp and protect lawn, beds, and existing hardscape. Mark utilities before any digging.
8–10 inches for patios, 10–12 inches for driveways. Soil hauled off-site — no spoil piles left behind.
Geotextile fabric laid first. Class A gravel placed in 4-inch lifts, each lift compacted with a plate compactor. No shortcuts here — base is everything.
Spike-down plastic edge restraint installed at engineered intervals. This is what keeps your pavers from spreading over time.
Pattern-true, with wet-saw cuts done on-site for clean, precise edges.
Sand worked into every joint, compacted, then misted to activate the binder.
Full-area compaction. All debris hauled. Patio ready to use in 24–48 hours.
Manufacturer warranty paperwork handed over. Final invoice on completion.
We come back to top up any joints that settled. Always included — never an upcharge.
Same friendly process — and we discuss whether engineered drawings will be needed (any wall over 4 ft).
Walls over 4 ft: we coordinate stamped engineered drawings (1–2 weeks). Smaller walls go directly to quote.
Walls 4 ft and taller need a building permit. We submit using the engineered drawings. Municipal turnaround typically 2–3 weeks.
Stone, gravel, drainage tile, and geogrid all delivered before the crew arrives.
Trench dug 12–18 inches below grade for proper base depth.
Perforated drain tile wrapped in a geotextile sock at the base of the wall, daylighted to a safe outlet.
6–12 inches of Class A gravel, fully compacted. First course laid with millimeter-precision — every course above depends on it.
Course-by-course build. Geogrid layers at engineered intervals on walls over 4 ft. Drainage backfill (clean stone) placed behind the wall as it rises.
Caps set with hardscape adhesive — never loose. Safer, cleaner, longer-lasting.
Disturbed areas regraded, topsoil reinstated, grass seed applied where appropriate.
Full project walk-through with you before we leave.
Sketch options, walk through material comparisons, lock in feature decisions.
Most attached decks need a permit — we handle the application end-to-end.
Pressure-treated: next-day availability. Cedar: 1–2 weeks. Composite: 2–4 weeks.
Concrete piers, deck blocks, or full footings — chosen based on size, height, and ground conditions.
Beams and joists set and leveled. Inspections scheduled if the permit requires it.
Hidden fasteners or face-screwed depending on the spec. Railings always built to code.
Skirting, fascia, and finishing details installed last for a clean look.
Applied during the build or scheduled later, depending on material and weather.
Permit inspection if required. Full walk-through with you.
Spring: book by mid-April. Fall: book by early September.
Based on lot size, debris volume, and number of garden beds.
Spring: late April through mid-May. Fall: late October through mid-November.
2–4 hours standard. Spring includes debris removal, bed cleanout, edging, mulch top-up, de-thatching, and first mow. Fall includes final mow, full leaf removal + haul, bed winterization, and perennial cutback.
We confirm everything meets your standard before invoicing.
Call or text us directly — we'll walk you through every step before any work begins.
Aderz Outdoors · 84 Kenwood Circle, Charlottetown, PE C1E 1Z8 · Locally owned · GST/HST 76524 4421 RT 0001